Our Privacy Policy

The nitty gritty.

Educa Limited (“we”, “us”, “our”) takes your privacy very seriously.

This Privacy Policy explains how we use, collect and store personal information. It should be read in conjunction with our Terms and Conditions

Here’s what we will cover in this policy:

Section 1: Child care center users.

1. Collection and use of Personal Information

2. Protection of Personal Information

3. Data Storage

4. Disclosure of Personal Information

5. Your Rights

 

Section 2: Parents

1. Collection and use of Personal Information

2. Access to personal information

3. Protection of Personal Information

4. Data Storage

5. Disclosure of Personal Information

5. Your Rights

 

Section 1: Child care center users.

We will collect personal information about you when you access and use the Educa Application, and when you browse our public website.

Below we’ll explain how we collect and use that information.

1. Collection and use of Personal Information

We collect information from the staff of participating child care providers:

  • where this is included in information we store about children (for example a report by a teacher about a particular child may include particulars which identify that teacher); and

  • as part of a registered user account to ensure that only authorized persons have access about the Application.

We will also collect information about you when you log onto the Application or visit our public website.

This will include the information you provide about yourself to maintain your account and other statistical information we may collect about the way users arrive at, browse through and interact with our site.

We use Personal Information to:

  • provide and improve the Sites; and

  • communicate with you.

We use this information to have a better understanding of the way people use our site and to tailor it to be more relevant and useful to your particular needs.

If you are a member of staff at a child care service, you should be aware that any information uploaded to our Application which directly or indirectly identifies you will be made available to other staff within your child care proivder and to Parents of relevant children

If we establish a facility whereby you can pay the fees on behalf of your child care service online, you will be transferred to our third party payment provider and all your financial information (e.g. credit card numbers, bank accounts etc) will be collected and held by that payment provider, not by us. If you would like to know how the payment provider will handle your personal information, please see its privacy policy.

2. Protection of Personal Information

We do not rent, sell, or share Personal Information about you with other people or non affiliated companies for their direct marketing purposes without your explicit consent!

We may use your Personal Information to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.

 We may anonymize and aggregate data collected through the Sites and use it for any purpose.

We strive to ensure that the personal information we hold on behalf of child care services is protected by all the security safeguards it is reasonable to take.

3. Data Storage

All the personal information we collect, hold and process may be securely stored in the monitored data house of our service provider in Australia.

4. Disclosure of Personal Information

We may disclose any of the personal information we hold:

  • to service providers working with us on the operation and ongoing development of the Application and the Website;

  • in relation to the proposed purchase or acquisition of the business or assets of Educa Limited; or

  • where required by law or any court, or in response to a legitimate request by a law enforcement agency;

We may also use the Child Information for the purpose of operating, maintaining and improving our Application and the website on which it operates and marketing products and services we think may be relevant to you.

We store the Child Information on behalf of the child care provider as an agent on its behalf and do not generally edit, adapt, delete or update such information, other than on the instructions of the child care provider or to maintain and improve our Application and the website on which it operates. If you have a complaint about the personal information on the Application in respect of your child or would like to correct any mistakes or incomplete information, please contact your child care provider directly.

5. Your Rights

You have the right to request access to any of the personal information we hold about you. You also have right to request that any of your personal information be corrected. If you would like to exercise these rights, please contact your child care manager and ask him or her to liaise with us regarding access to or correction of your information.

Section 2: Parents

1. Collection and use of Personal Information

We do not collect personal information directly from your child. 

We do not rent, sell, or share any personal information about your child with other people or non affiliated companies for any purpose without your explicit consent.

The child care service which your child attends is responsible for collecting personal information about children and selecting, uploading, accessing and using that information through the Application.

We will then store and make available that information to parents, guardians, caregivers, relatives or other responsible adults (referred to in this policy as “Parents”) on behalf of and as directed by the child care provider.

We specifically require each child care provider to seek parental consent before uploading any information to the Application. However, if for any reason you have not given your consent, please contact your child care provider immediately.

The personal information which the child care provider uploads to the Application may include information which is relevant to your child’s care, growth and learning, such as learning stories produced by your child’s teacher, photographs of your child’s artwork, reports by teachers on your child’s progress and development, photos and other materials (referred to in this policy as “Child Information”).

The Child Information we hold and process on behalf of a child care provider will be used by educators for the purposes of:

  • storing, accessing and updating records about each child within their care;

  • promoting the growth and development of children within their care;

  • allowing Parents to access Child Information; and

  • demonstrating how the child care provider operates as part of any Education Review Officer assessment of the child care service

We may also use the Child Information for the purpose of operating, maintaining and improving our Application and the website on which it operates and marketing products and services we think may be relevant to you.

We store the Child Information on behalf of the child care provider as an agent on its behalf and do not generally edit, adapt, delete or update such information, other than on the instructions of the child care provider or to maintain and improve our Application and the website on which it operates.

If you have a complaint about the personal information on the Application in respect of your child or would like to correct any mistakes or incomplete information, please contact your child care provider directly.

2. Access to personal information

We strive to ensure that personal information is only disclosed to people the child care provider specifically authorizes us to disclose to.

Usually this means that Parents will only have access to information about their own children and that Child Information about each child is only made available to that child’s Parents. However, in some cases we may be instructed by a child care provider to make Child Information about a group learning project available. If your child participates in a group learning project, his or her personal information may be made available to you and other Parents.

 2. Protection of personal information

We strive to ensure that the personal information we hold on behalf of child care providers is protected by all security safeguards it is reasonable to take. We ask child care providers to restrict access to Child Information to those staff who have a “need to know” and we use a secure encrypted connection to protect the transmission of information over the internet. We require any Parents who will have access to Child Information to register a separate account with us and agree to our Terms and Conditions.

4. Data Storage

All the personal information we collect, hold and process including the Child Information may be securely stored in the monitored data house of our service provider in Australia.

5. Disclosure of Personal Information

We strive to ensure that staff from other childcare providers cannot access to the Child information held in relation to any other child care services.

In addition to the disclosure of Child Information to Parents described above, we may disclose any of the personal information we hold:

  • to service providers working with us on the operation and ongoing development of the Application and the Website;

  • in relation to the proposed purchase or acquisition of the business or assets of Educa Limited; or

  • where required by law or any court, or in response to a legitimate request by a law enforcement agency.

We may also use the Child Information for the purpose of operating, maintaining and improving our Application and the website on which it operates and marketing products and services we think may be relevant to you.

We store the Child Information on behalf of the child care provider as an agent on its behalf and do not edit, adapt, delete or update such information, other than on the instructions of the child care provider or to maintain and improve our Application and the website on which it operates.

If you have a complaint about the personal information on the Application in respect of your child or would like to correct any mistakes or incomplete information, please contact your child care provider directly.

6. Your Rights

You have the right to request access to any of the personal information we hold on behalf of the child care provider about you or your child. You also have right to request that any of your or your child’s personal information be corrected. If you would like to exercise these rights, please contact your child care provider directly.